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Account Questions

  • How do I view my account information?
      • Click on "Sign In" and fill your email and password under "Registered Customer" and click "Sign In". Go to your account by selecting your name in the upper right. This will take you to "My Account" where you will see all your current information.

  • How do I change my mailing address, email address, and/or password?
      • COnce you "Sign In" and view "My Account", you can click "Edit Address", "Edit", or "Change Password" and enter your desired changes. Remember to click the "Save" button to save any changes.

    Order Questions

  • How do I know my order went through?
      • You will receive a confirmation email. Entering a valid email address is essential in receiving confirmation and being able to track your order.

  • How do I track my order?
      • Go to "Sign In" and fill in the fields under Registered Customer. Once you have signed in you will have access to your account information. Click on "My Orders" and you will see your order(s) listed. Click on "View Order". You will see the details of your order including the tracking number. When you click on the tracking number, you’ll automatically go to the correct carrier website’s tracking page.

  • Can I see my order history?
      • If you set up an account when you placed your order, simply click on "Sign In" and fill in the fields under Registered Customer and click on "My Orders" to look up past orders. If you checked out as a guest, refer to the confirmation emails sent to you from previous orders.

  • What if my item is defective?
      • Email the customer service team at CustomerService@RegalRexnordShop.com let them know that your item is defective and include your Order Confirmation number, specific item number, brief description of what's wrong with the item and/or include a photograph showing the item issue.

  • Can I return or exchange the product in my order?

  • What happens if I need 10 bags and there are only 8 available?
      • Email the customer service team at CustomerService@RegalRexnordShop.com for any missing items not received on your order. NOTE: The RegalRexnordShop.com site allows backorders for items that have not been discontinued. Discontinued items are noted with the "While supplies last" verbiage and do not allow backorders.

  • Do I need to use an entire gift certificate at once or will the remaining amount stay active on the certificate?
      • Gift Certificates can be purchased in the amounts of $10/$50/$100 and applied at checkout. Gift certificate balance will remain active until the full amount has been used. The credit card will be charged for the remaining balance due on the order.

  • Can I place an order if there is zero stock available?
      • Yes, you can place an order - However, your item will be on backorder and will ship once stock has been replenished.

    Shipping Questions

  • Where do you ship?
      • RegalRexnordShop.com offers shipping to all 50 United States and Canada. International Taxes/Duties will be estimated in the checkout and billed once shipped.

  • When will my order ship?
      • We normally ship in-stock items within 48 hours. Detailed information on available shipping methods, costs and time in transit are provided during the checkout process. Personalized items take 15-20 business days to ship. You may check the status of your order in the "My Account" section of the website, which is accessible by clicking your name in the header on the top right of the page after you’ve logged in.

  • When will my Backorder Ship?
      • Backordered items will ship once new stock is replenished. The expected replenishment date is noted under the available stock on the item page.